Manufacturer: Western Digital
Model: WD5000BPKX-75PJHT0
Capacity: 500GB
Symptoms: Customer states the hard drive is no longer detected in their PC after a power surge. It does not show up in Disk Management or BIOS. The drive contains critical business files
Evaluation: Initial testing confirmed electrical damage to the drive’s printed circuit board (PCB). Power related failures often damage protective and control components responsible for drive initialization. Fortunately, internal components were not damaged, and critical PCB components were intact.
Recovery Process: Extracted critical information from the damaged board and programmed new electronics
Results: 100% of user data was recovered.
