Manufacturer: Seagate
Model: ST9750420AS
Capacity: 750GB
Customer States: The drive was no longer detected by the client’s PC. Client reports an error message of “No bootable device found”. Client tried booting to BIOS and the drive did not appear.
Evaluation: The drive was found to have firmware and media damage
Recovery Process: The service area files were partially backed up but several system files required repair. Once the repairs were completed, the drive was cloned and all user data was recovered from the clone.
Important Notice: If a hard drive is not detected in the BIOS or the computer suddenly reports that no drive is present, avoid initializing, formatting, updating firmware, or running repair utilities. Repeated power cycling or continued attempts to access the drive can worsen firmware corruption or place additional stress on failing components. If the data is important, shut the system down and have the drive evaluated before attempting further repairs.
Results: The clients critical data was recovered.
Need Professional Data Recovery?
If your drive is not recognized, slow to respond, not spinning, or showing other signs of failure, power it off immediately and consult a professional. If you need data recovery assistance, make an appointment or call/text 210-417-4157 to check our availability.